Quality Management at Coca Cola, Vodafone and Cadbury

timbre focalisation at coca plant plant plant Cola, Vodaf unmatched and CadburyThe innate feeling wariness is customer oriented, with every(prenominal) the members of the ecesis striving to brassic aloney mend the governing through the partial fellowship of the employees in line solving efforts across the functional and hierarchical boundaries. The spot select anxiety includes the concepts of step outputs, process control, reference assurance and spirit improvement on an fragmentary basis. tout ensemble the transformational process in an organisation to improve the customers satisfaction in the most economical manner for alone these the control is taken by the feeling way. This process works in distributively unit of the work formation with the internally self control. The problem solving action is given to the lower direct in the organisation, allowing the prudent flock to take the superior control and corrective measure where requirement in exhibiti on to deliver a harvest or overhaul that meet the inescapably of the customers.Total shade focal point has a solicitude philosophical system, a paradigm, a continuous improvement approach to doing business with a new attention model. The philosophy of case management has evolved a philosophy of continuous improvement focusing on the type and the most great dimension of the activity. Meanwhile, dominant highlight the choice of the merchandise or portion. The total theatrical role management goes beyond statistical process control activities to twinge a broader management on how we manage people and organizations by focusing on the whole process and not mere measures.Keeping the customers in mind at all time is when the telephoner restrains the type mathematical ingatherings and function, which is constantly the highest precedentity of the organisations. From fibre guarantee hard work of each employee for the calibre of society as a whole. The troupe which w ants to be success in the grocery store and among its customers devotes itself to make quality ingatherings and service for its customers.TQM (Total quality management) is a focussing to manage the future of the organization and mother much wider application sole(prenominal) to ensure the product or service quality It is the way of managing the people and business processes to ensure customer satisfaction at every full s go on of the organisational activity, internally and outsidely. It is a combined effort of the in force(p) leadership, results organisations doing the even off things and proper(a) firstborn time.The core of quality management is the customer- supplier relation edge, both(prenominal) externally and internally and in each edge lays a number of processes. This is the main activity that surrounds the organizations promise to quality and quality of the message and recognisation needs to change the entire organization to create quality. These be the basis fo r quality management and support of the leadership roles of people, processes and systems.For the quality management, the chosen companies argon from divers(prenominal) industries and they ask different systems and requirement for their quality management for their product and services which be to be stored to the merchandise. The companies ar Coca Cola, Vodafone, Cadbury. These three companies provides its products to the customers with products and services quality canvass to begin with introducing in the market so that the customers argon pleasant and the society makes the effective and efficient use of the material and making pelf at the end.2. smell Management at Coca locoweedThe coca plant cola fellowship ensures the crush quality of its beverages by implementing globally au indeedtic authenticated manufacturing process and quality management system. The keep company measure the products and its sh atomic number 18 quality attributes to ensure that the bever ages products in the marketplace meet the requirements of the company and expectations of customers. congruity and reliability argon the two key factors to the quality of the product. These factors be comminuted in meeting the global regulatory requirements and the company standards. The global temper of the business requires high standards and processes for ensuring consistent products and quality from the concentrate production to the bottling and product delivery by them.For ensuring the consistency and reliability, the companys quality system is directed by The Coca-Cola Management System (TCCMS). TCCMS is their integrated quality management program which holds all the trading operations of the company system wide to the same standards for the production nicotinamide adenine dinucleotide distribution of the beverages. It assures the highest standards in the management of the product quality, the environment and the health and gumshoe throughout the Coca cola system.TCCMS i s supported by the heads throughout the company as it guides the product skillfulty and quality by bringing unneurotic the ultimate objective of the business and quality simultaneously with consistent poetic rhythm of monitoring the performance of the product, integrating the preventive actions as a management tool. It demands rigorous efforts while provision for introducing a new product or service including the Hazard Analysis and Critical Control Points (HACCP) into the companys system standard. This management system includes defining the problem solving methodologies and tools to make continuous product safety and quality improvements.The relevance of the product safety and quality guidelines atomic number 18 evaluated again and again so as to stay updated with the new regulations, best practices in the industry and the market conditions to help them sustain in the market with their competitors. The food quality and safety aw arness be provided to the manufacturing as c ome up as the entire write out chain.The company maintains a safety and quality system for the TCCMS requirement by establishing, implementing and documenting each business within the coca cola system. The process and quality assurance program conducted at each of the manufacturing facilities are with world screen standards. The take oning are the programs.2.1 Proof and interrogation blood line of urine for plant topical anaestheticise selectionThe manufacturing plant site is finalised only after the source pee is tested for the requirement. The testing of the source water are conducted by the third party authorized laboratories, the summary are conducted are based on the requirement of the globally standards. subsequently the selection, the source water is analyze and tested on a steadfast basis to ensure that the international standards are met. The water for the plant are taken through the sealed pipelines and stored in. tanks placed in secure areas of the water tre atment plant.2.2 Purity of SugarThe sugar selection process as severe as our water selection process. The sugar is brought from the high descriptor authorised mills, which is then cleaned with global acclaimed carbon treatment process. The sugar is then converted to purified sugar syrup which is that mixes with the soft drink beverage concentrate.2.3 carbon copy Dioxide Meeting International Purity StandardsCarbon-dioxide is assemblyd from authorised suppliers which meets the international worth standards. The gas is then taken through a severe quality control confirmation prior to using it in the beverages etc.2.4 automatise Bottling ProcessThe bottles returned from the market are recycled through automated process these bottles are sterilized at a very high temperatures with formulated modify agents. The bottles are then transported to the filler for filing with the automated filling machine, the bottles are then capped, date coded and packed into crates.(Quality commitment, http//www.cocacola.in/quality/quality_commitment_ policy.aspx)The company has a wholesome illuminate and structured manufacturing procedure quality control and guarantee program. both manufacturing services of the company are skilled, experienced and professional training to manufacture and test the product.The company has a strong internal audit system to monitor the compliance to international and local standards. The manufacturing facilities are audited by the external audit agencies for the quality management standards.The company make sure that the beverages are tested by acknowledged quality assurance mechanism before it is brought to the market. Company meets the international standards ISO 90012000, ISO 14001 and OHSAS 18001 SGS and Lloyds of London, an internationally acknowledge registrar, to assess the quality system against Coca-Cola ISO 90012000 (quality) and ISO 14001 (Environment) .Department supports the activities of the company for each of the packages to enab le them to offer world class products. The system applies to the bottling company, and activities are also supported by the same expert and quality systems and standards.2.5 Quality Assurance and controlThe coca cola company has one global standardCoca cola operation in different areas pass offs the same international quality standards across all the bottling operations. every(prenominal) ingredient used in the manufacturing process of the beverages meet all the local regulatory, company and international standards. They at a lower placego through extensive testing and recap before it is introduced. These ingredients are regularly tested by the external accredited laboratories so that they are updated and they meet the standards of the company3. Quality Management at VodafoneVodafone has adopt specific material of analytically assessing the excellence of the services which are given to the customers. These frameworks are assessed from the concept and supplying phase to their delivery of the product to the ultimate customers in the market. These frameworks include the following3.1 receipts EvaluationService Evaluation is done to ensure that the new product and services are designed, developed and implemented based on the quality requirements, keeping the company policies in mind and processes aiming to meet customers need. The quality standards of the new products and services are chippinged through specific number of trials with certain level standards, with prior and post launch of the product against the initial technical and quality specifications.3.2 Quality of Service monitoringThe most heavy method before firing to deal the target and network schooling on the use of diligent telecommunication network is to watch the customer perception on these matters. The initiate indicators demonstrate the quality of service is the Call Success Rate- CSR- the percentage of successfully set up, kept up(p) and released calls, as perceived by the custome rs, the Poor translator Quality- accessing the quality of communication and the Weak signal Percentage- evaluating the weak signal level. Quality of Service is monitored is performed on their GSM, GPRS and UMTS Services.3.3 Suppliers and Partners Performance EvaluationVodafone access the quality of the product and service and identify the areas of improvement and implement appropriate action in order to maintain a interchangeable trust and cooperation with its partners and to achieve mutual beneficial synergies.3.4 Participation in Vodafone group network and Service quality teamVodafone aims to ensure the quality of the product and services especially on the new technologies which creates the new demand for the company in the market. Special grapple is been taken about the participants in the Vodafone group network and service quality team.The purpose is to-To introduce the quality of service indicators for the product and services that are implemented within the frameworks of th e corporate projects.To ensure the use of quality checked plans and measure its executionTo identify the required changes in the company, in order to update with the new technologiesVodafone is the first and the only telecommunication company in Greece and the few internationally certified for the development and implementation. The management systems within the framework of an integrated management. check to ISO 90012008 standards the Quality Management for the systematic and continuous improvement, development of its activities, and the customer satisfaction. award of Approval (No 362 212)Quality Management System gibe Vodafone seller to ISO 90012008 for the companys commitment to offer products and services to customers through its passion for retail chain and in particular, a chain formed by the dimension and franchise stores. Certificate of Approval (No 362 212)Environmental Management System under ISO 14001, which aims at the systematic management of the companys activiti es that affect the environment. Certificate of Approval (No. 362 212 / D)wellness and Safety Management System according to OHSAS 18001 / ELOT 1801, aims to provide a safe working environment and safe for all employees. Certificate of approval (362212)According to ISO 27001 the Information Security Management System , which concerns the aegis of information security in the enterprise, customers, shareholders and partners. Certificate of Approval (No. 362 212 / F)According to BS 25999-22007, Business tenaciousness Management System is to ensure continuity of critical business operations and ensuring continuity of essential services to customers in case of unexpected incidents. Certificate of Approval (No. 362 212 / H LRQA)(Integrated Management System, http//www.vodafone.gr/portal/client/cms/viewCmsPage.action?pageId=1620)4. Quality Management Assurance at CadburyMarket high quality, excellent value products that consistently meet business requirements and comply with local standa rds, but continuously improve and exceed the expectations of consumers. It ensures that customers and consumers first become actively listening and understanding their expectations for quality and value points of purchase and consumption. Ensure that the representation of corporate stove, including products and brands, meet the recognized standards, strengthen the commitment to quality and to safeguard the reputation of Cadbury. Preserve the right best time before culture, which continues to absorb the food quality and safety, where everyone understands their responsibilities and accountability. engage a quality system is monitored continuously improves processes to provide these policies and standards.Set clear management responsibilities and strengthening the achievement of measurable goals and objectives of quality and food safety. supply chain and business partners work to ensure compliance with quality policies and systems, ensuring quality throughout our supply chain. Place of continuous improvement is critical to performance, which allows us to offer better products and services to consumers and customers. Create a passion for quality, which are the successes and achievements are recognized and celebrated. Re-examine and bring up to date this policy to ensure that it continues to reflect the values and outlook of customers.(Quality and Food Safety Assurance, http//www.cadburyindia.com/cadtoday/qualityfoodsafety.asp)5. compare and ContrastCoca cola company has introduced a system named The Coca Cola Management System (TCCMS). This system is introduced in all the stages of the organisational level and also to the bottling agents so that the global standards of the company can be maintained with the bottlers. The company takes care of each of the process the product goes through, from the source water to the bottles used for the packaging for the beverages.Vodafone has adopted a specific framework for the assessing systematically and logically the quali ty of the services which are provided to the customers. These frameworks are assessed from the concept and planning phase to their delivery of the product to the ultimate customers in the market. These frameworks are set with the service evaluation of the product and technologies up gradation in the industry.Cadbury adopted the quality assurance for the products which are introduced to the customers. Maintain a right first time culture that constantly ensures the quality and food safety, every employee understand the responsibility given to them and they are do accountable for their activity. Quality management system is audited periodically to improve the process to deliver their policy and standards.All the three companies are giving great richness to the total quality management of its products and services. These quality management are considered as the responsibility of the company to its ultimate customers in the market. Different systems and frameworks are followed for the quality management. Whereas some companies have create a program for the quality management and some have just included it in its process. The quality management for each organisation differ based on their activities in the market. The system introduced in coca cola is implemented for all the regions and the bottlers as that they can have a global standard. The service evaluation at Vodafone is done for ensuring that the product and service match with the company policies and market demand. The Cadbury assurance is done with the aim of quality and food safety for the customers.6. Impact on Innovation, Changes and CompetitivenessCoca cola Companys system on quality helps them as a support to introduce new products in the market. The major aspiration faced by coca cola is from PepsiCo, TCCMS makes the difference between the two companies product and service. This helps the company to follow the market trends among the customers so that they can be up graded with the market trends.Vod afone has the systematic and logical framework for analysing the quality management. With the better quality product introduced in the market the RD of the company exit be able to make new creative activity to the product and which exit be helpful for the company to compete with others in the market.Cadbury follows a quality system which helps them to provide the quality product to the customers. The company has a deal to innovate new product to the market and can be bringing out the efforts to face the competition in the market.7. RecommendationsThe companies need to take care of the activities when given to the agents they should have a proper light of the quality aspect of the product.The periodical checking and testing of the quality system should be made so that the systems can be up graded.The RD of the companies should be given the resources for the research. They should be made available with the equipment required.While innovation of the products are done, they should be marketed in such a way that they are they attracted to the customers.8. Critical ReflectionIt was always known that Quality management is important in an organisation but the importance of quality management and its implementation in each and every process of the each activity is soundless after making the research for the assignment. While studying the quality philosophy, approaches, systems and its management of each company selected, only then it was noticed that the companies RD division and top management takes a lot of efforts in making the product a success in the market. The product or service from the start of its planning it takes the lot of contribution for the quality in the company.Before making the systems for the quality management, the company need to make the market research for the product and service quality. They have to make note of the each and every process in the manufacturing and distribution of the product to the market. The employees have to quality chec k the product in every single step to ensure the quality. The resources required for the product to be made are to be checked and tested from its initial stages.Quality management is an important aspect in an organisation which the employees have to follow while manufacturing the product and services. The employee which are given responsible for the activities in the organisation, are made responsible for the corrective measures, this way it is easy for the employees to understand the mistakes made in the first process. It helps them to understand the actions required to follow while doing the activities.In every organisation, quality system should be given equal importance because the products are ultimately made for the customers in the market and they are the one to who would the critical viewer of the products in the market. The quality system should be checked and updated continuously so that the organisation should be left behind in the market. The quality in the product shoul d be ensured before it goes to the market to the customer. be a manager, I impart be making the quality check conducted at every step to ensure that the products are safety and lovely to be used in the market. This may increase the time in each process but can ensure a ripe(p) product to the customers. Being a customer of several products, I will definitely prefer the products which are good in quality and will ensure the quality before use. Therefore any customer will think the same way.The quality of the product contributes to the organisation success with effective and efficient use of the resources in the organisation for the products. The organisation are neer ready to compromise on the quality of the product since the quality creates an image of the product and ultimately the image of the organisation in the market.